CASL Consent & Unsubscribe

About CASL

Canada's Anti-Spam Legislation (CASL) protects Canadians from unsolicited commercial electronic messages (CEMs) while ensuring businesses can continue to communicate with those who want to hear from them. Chisholm Real Estate Team is committed to full CASL compliance in all our electronic communications.

Your Rights Under CASL

Right to consent: You must give consent (express or implied) before receiving commercial messages from us
Right to identify the sender: Every commercial message we send clearly identifies Chisholm Real Estate Team as the sender, including our contact information
Right to unsubscribe: Every commercial message includes a functional unsubscribe mechanism
Right to timely processing: Unsubscribe requests are processed within 10 business days as required by CASL

Types of Consent

Express Consent

You have explicitly opted in to receive specific types of messages. Express consent does not expire unless you withdraw it.

Examples: Subscribing to our newsletter, opting in to property alerts, requesting market updates.

Implied Consent

Consent is implied through an existing business or non-business relationship. Under CASL, implied consent has time limits:

Existing business relationship: 2 years from your last purchase, transaction, or active account usage
Inquiry-based: 6 months from the date you made an inquiry or application

Transactional Messages (Exempt)

Certain messages are exempt from CASL consent requirements. These include account notifications, security alerts, password resets, and messages required to fulfill a service you requested. These messages cannot be unsubscribed from.

Communication Categories

Chisholm Real Estate Team sends the following types of commercial electronic messages. You can manage your preferences for each category:

Property Alerts

New listings matching your saved searches, price change notifications, and status updates for properties you're tracking.

Market Updates

Neighbourhood market reports, price trend analyses, and regional real estate insights.

Platform News & Features

New feature announcements, platform updates, and tips for getting the most out of Chisholm Real Estate Team.

Promotional Offers

Special offers, discounts, and promotions for Chisholm Real Estate Team premium services.

How to Unsubscribe

You have several options to manage your communication preferences or unsubscribe:

Email Unsubscribe Link

Click the "Unsubscribe" link at the bottom of any commercial email from Chisholm Real Estate Team. This will immediately remove you from that specific mailing category.

Email unsubscribe@chisholmteam.ca with your email address and we will process your request within 10 business days.

Processing Time: Unsubscribe requests are processed within 10 business days as required by CASL. You will not receive further commercial messages of the unsubscribed category after processing is complete. Transactional messages (account security, billing) are not affected.

Our CASL Commitments

We maintain detailed consent records (type, date obtained, purpose, method of collection) for all recipients
We never purchase or rent email lists for commercial messaging
We honour all unsubscribe requests within the CASL-mandated 10 business day window
We clearly identify Chisholm Real Estate Team as the sender in all commercial messages, including our mailing address and contact information
We track implied consent expiry dates and stop sending when consent periods lapse
We train our staff and agents on CASL compliance requirements

Contact & Complaints

If you believe you have received a commercial electronic message from Chisholm Real Estate Team without proper consent, please contact us:

Direct Realty Ltd., Brokerage

6992 Hwy 62, Belleville, ON, K8N 0L7

Email: privacy@chisholmteam.ca

Unsubscribe: unsubscribe@chisholmteam.ca

You may also report CASL concerns to the Canadian Radio-television and Telecommunications Commission (CRTC).

Last Updated: February 28, 2026