How to change my address for Internet, TV and Phone services?

More than likely you will want you internet connection to be installed in your new home as soon as possible! This article guides you on the procedure to follow to successfully move you services with the main 13 Canadian providers.

When should I notify my telecommunications service provider(s) of my move?

It’s never too early to tell your telecom provider(s) about your move. To make sure all your services are reconnected to your new home in time, it is recommended to notify your telecom provider(s) at least four weeks before your moving date. This way, you can easily plan your desired installation time and date based around your day-to-day schedule.

  1. Bell

  2. Rogers

  3. Telus

  4. Cogeco

  5. Start.ca

  6. Koodo

  7. Freedom Mobile

  8. TekSavvy

  9. Videotron

  10. Eastlink Wireless

  11. Public Mobile

  12. Petro-Canada Mobility

  13. Acanac


1. How to move Your Bell Services

Bell offers 5 ways to inform them of your move.

  1. Call Customer Service 1 866 527-8771;

  2. Visit a Bell store or a Bell retailer;

  3. Have a Bell representant call you;

  4. Chat live with a representant.


2. How to move Your Rogers services

  1. Via your MyRogers account, simply follow these steps:

    • When you’re signed in, select “Profile & Settings”

    • In the Account section, click “Edit” next to “Billing”

    • After you’ve updated your billing address, select “SAVE CHANGES”

  2. Via the MyRogers app, simply follow these steps:

    • Open the app and sign in

    • Tap the menu icon and select “ACCOUNT DETAILS”

    • Tap “Edit Billing Address”

    • After you’ve updated your billing address, select “Review”

    • After you’ve reviewed that the information is correct, tap “SUBMIT CANADA POST ADDRESS” or “SUBMIT ADDRESS AS ENTERED”

    • After the success message appears, tap “OK” to confirm.

The MyRogers app is available for download at Apple’s App Store and the Google Play store!


3. How to move Your Telus services

  1. Call Customer Service 1-855-233-2301;


4.How to move Your Cogeco Services

Cogeco offers 3 ways to inform them of your move.

  1. Call Customer Service 1-866-921-5792;

  2. Via your Cogeco My Account;

  3. Via the online moving form.


5. How to move Your Start.ca services

Start.ca offers 2 ways to inform them of your move.

  1. Call Customer Service in Canada at 1 866 434-5888 (24/7 Support)

  2. Via your Start.ca account


6. How to move Your Koodo services

Koodo offers 3 ways to inform them of your move.

  1. Call Customer Service 1 866 995-6636;

    AB, BC, MB, ON, QC, SK:Mon-Fri: 9am-9pmSat & Sun: 9am-7pm

    Atlantic:Mon-Fri: 10am-10pm
    Sat & Sun: 10am-8pm

    Note that fees will be charged when you contact customer service by phone.

  2. Via the Self Serve portal;

  3. Visit a Koodo Shop.


7. How to move Your Freedom Mobile services

Freedom Mobile offers 3 ways to inform them of your move.

  1. Call Customer Service 1 877 946-3184;
    Mon-Sun: 8am-10pm (local time Toronto)

  2. Via your Freedom Mobile My Account;

  3. Via the My Account Mobile App. Iphone Android


8. How to move Your TekSavvy services

TekSavvy offers 3 ways to inform them of your move.

  1. Call Customer Service 1 833 619-1630;

  2. Submit a request via the Online Help Centre;

  3. Via your TekSavvy MyAccount.

For TekSavvy services, you should note that MyAccount address moves are currently limited to Dry Loop DSL customers in Ontario & Quebec, and Ontario Cable internet customers whose home is serviced by Rogers Network.

Moreover, to make sure that your change occurs as smoothly as possible, it is advised to contact TekSavvy at least seven to ten days prior to your move.


9. How to move Your Videotron Services

Videotron offers 3 ways to inform them of your move.

  1. Call Customer Service 1 877 486-6690;

  2. Find a Videotron Store;

  3. Ask a representative to contact you.


10. How to move Your Eastlink Wireless services

Eastlink Wireless offers 3 ways to inform them of your move.

  1. Call Customer Service 1 888 345-1111;
    Mon-Fri: 8am-9pm
    Sat: 9am-5pm

  2. Visit an Eastlink retail store;

  3. Live chat with an Eastlink representative.


11. How to move Your Public Mobile services

Public Mobile offers 2 ways to inform them of your move.

  1. Contact the Customer Support Team;

  2. Via your Public Mobile My Account.


12. How to move Your Petro Canada Mobility services

Petro Canada Mobility offers 2 ways to inform them of your move.

  1. Contact Customer Service 1 866 788-3475;
    Hours of operation: 7am-1am, ET.

  2. Via your Petro-Canada Mobility My Account.


13. How to move Your Acanac services

Acanac offers only one way to inform them of your move.

  1. Contact Customer Care at 1 866 281-3538.
    Mon-Fri: 9am-9pm EST

Note that some of Acanac’s carriers request a 10-day notice, so we recommend notifying them two weeks before your moving date, at the latest.